Sales Assistant

The Sales Assistant provides administrative support for local and remote employees, is responsible for timely and accurate sales order entry and acts as a customer advocate, communicating effectively and ensuring excellent customer service.

Essential Job Functions

• Handle order entry and repair processing in the MAX ERP system
• Expedite customer orders, working with manufacturing and the warehouse to ensure timely delivery
• Handle calls and emails regarding product availability, order status, tracking info, copies of invoices, credit card receipts or W-9 forms, RMA requests for promotions or product returns
• Provide first line of support for customer calls, ensuring a high level of customer service
• Organize and update customer information in Salesforce
• Generate quotes in Salesforce, supporting each sales person
• Update part numbers and pricing and create new part numbers in Salesforce
• Generate Daily Activity Report and other Salesforce reports as requested
• Generate Sales and Tech Support slides for the monthly staff meeting
• Update contacts in Constant Contact and assist with email blasts as requested

Qualifications and Requirements

• 4+ years of experience supporting a sales team
• Microsoft Word, Excel, Outlook and PowerPoint skills
• Strong working knowledge of Salesforce
• Strong interpersonal skills and ability to communicate effectively
• Extreme attention to detail
• Strong analytical thinking
• Possess excellent written and oral communication skills
• Follow-up and see tasks through to completion
• Highly motivated and professional attitude, with the ability to complete ambiguous tasks

Burk Technology designs and manufactures remote monitoring and facility control systems for mission critical applications, with thousands of active installations across the US and around the world. Founded in 1985, Burk brings over 30 years of innovation and continuous improvement to facility control, setting the standards for reliability, flexibility and ease of operation.

Burk Technology offers competitive salaries and a comprehensive benefits package.  For additional information on this opportunity, please email hr@burk.com.