Technical Support Representative

Join the team of Burk Technical Support Representatives, providing product assistance and problem resolution to users of Burk Technology facility monitoring and control systems and associated IT hardware and software. Product specific training is provided on the job for the successful applicant.

Responsibilities: 

• Deliver technical service and support to end-users
• Diagnose, analyze, and resolve technical issues involving proper configuration and operation of Burk Technology products
• Respond to inquiries, concerns, and requests about products and services
• Research information required to resolve customer issues
• Gather customer information and accurately process and record call transactions in Salesforce
• Follow up and make scheduled call backs to customers as necessary
• Identify and reproduce product issues and enter descriptive information in the bug-tracking database
• Provide product training to end users and channel partners
• Remain current with product information, changes, and updates
• Provide pre-sales technical assistance in support of the sales department
• Pre-configure demonstration equipment
• Perform product testing and other functions as assigned

Qualifications:

• Previous experience in a technical or IT role
• Knowledge of communications and networking technologies
• Proficiency with the Windows operating system
• Familiarity with basic electrical and electronics principles
• Ability to perform logical troubleshooting of technical problems
• Proper telephone etiquette
• Ability to speak and write clearly and accurately
• Effective listening skills
• Ability to work independently and as part of a team

Burk Technology designs and manufactures remote monitoring and facility control systems for mission critical applications, with thousands of active installations across the US and around the world. Founded in 1985, Burk brings over 30 years of innovation and continuous improvement to facility control, setting the standards for reliability, flexibility and ease of operation.

Burk Technology offers competitive salaries and a comprehensive benefits package. For additional information on this opportunity, please send your resume and compensation requirements to:  hr@burk.com